Help & Support

Something broken, or just stuck? Write to us and a human answers, usually within 48 hours.

Typical reply within 48 hours

Contact Support

Email us with your question, bug report, or feedback. Please include your iPhone model and iOS version when reporting issues.

Frequently Asked Questions

Installation & Requirements

Tatakae is available on the App Store for iPhone running iOS 26 or later. Some features (LiDAR body scan, Apple Intelligence) require compatible devices.

Subscriptions & Refunds

Subscriptions are managed through your Apple ID in Settings → [your name] → Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com. reportaproblem.apple.com

Your Data & iCloud

Workout, routine and measurement data is stored on your device with SwiftData. iCloud backup is optional and uses your personal iCloud Drive. If you sign in for friends and rankings, only your profile and the marks you choose to publish are stored on our server.

Report a Bug

Email contact@tatakae.fit with a description, steps to reproduce, your iPhone model, and iOS version. Screenshots or screen recordings help us debug faster. contact@tatakae.fit

Delete Your Data

Uninstalling the app removes all local data. To remove iCloud backups, open Settings → [your name] → iCloud → Manage Storage and delete Tatakae. To delete your account (profile, photo, ranking marks and friends), email contact@tatakae.fit and we delete it as soon as we process your request. Waitlist removal: email us too.

Apple Health Permissions

Apple Health access is optional. You can review or revoke permissions any time in Settings → Privacy & Security → Health → Tatakae.